Frequently Asked Questions

  1. Which package did I sign up for?

    Simply sign in with your email address and password and click on ‘Account’. Under your Subscriptions it will show your membership type.

  2. Is it possible to switch membership types?

    You are able to switch between membership types if the wines are available. is limited and the package contents may change to accommodate adjustments. Please be sure to make any changes to membership types by the 15th of the month prior to shipment (ie. To change your December collection, please change by November 15).

  3. I forgot my member number… How do I find it?

    Log in to your account and view it under Your Account/view and it will show in the right hand sidebar.

  4. What wines will be in my shipment?

    The wines will be listed in the pre-shipment newsletter as well as on the subscription page.

  5. Can I choose the wines for my shipment?

    The wines in the Wine Collections have been chosen by Michael prior to each shipment. We are proud to offer collections that provide an interesting and exciting wine experience for you. You are also always welcome to add on any of your favourites!

  6. When will the next package be shipped?

    The pre-shipment newsletter will be sent out on the 1st of the month prior to shipping. The cut-off date for changes and updates will be 2 weeks later, on the 15th of that month. All shipping will commence on the 1st of the month that the shipments are in (ie. March, June, September, or December).

  7. I will be away during my next shipment, what can I do?

    If you will be away during the time of shipping, you can re-route your shipment to an address that will be able to receive it on your behalf. Simply log in and edit shipping details for current shipment. (Please make any shipping details changes by the 15th of the month prior to shipping).

  8. How do I change the address my wine is shipped to?

    If you have moved or would like to permanently change your shipping address you can do this by logging in to your account and editing shipping address. (Please make any account detail changes by the 15th of the month prior to shipping).

  9. Can I pick up my Wine Club collection, and where?

    Simply check the ‘hold for pick up’ (check box in shipping details). We will contact you to co-ordinate pick up at: 80 Greenwood Drive, Penticton, BC.

  10. Is it possible to add more wine to my package?

    Absolutely! Our on-line store wines are offered to our Wine Club members at a 10% discount. We can ship the additional wines with your regular shipment.

  11. What additional wines are available to me?

    As a Wine Club member you have access to more wines than anyone else. All of our on-line store wines – including member exclusive wines – are available at a 10% discount off regular prices.

  12. When will my credit card be charged?

    Credit cards will be processed on the cut-off date of the 20th of each month prior to shipping. (ie. Payments for December shipments will be processed on November 20th).

  13. Can the courier leave my wine on my porch?

    No. Unfortunately, at no time can your wine be left unattended and unsigned for by someone 19 years or older.

  14. What happens if I receive a damaged package?

    If you do receive a broken bottle, please let us know right away and we will ensure that a credit is applied directly to your account.

  15. Does Bartier Bros. guarantee their wines?

    Bartier Bros. are committed to making wines which you will be excited to drink and proud to suggest to friends. If you are not 100% satisfied with the quality of the wines you have purchased, you may request a refund.